At dak999, your privacy is taken seriously. This Privacy Policy explains what personal information dak999 collects when you use the Platform, how that information is used, who it may be shared with, and the rights you hold over your own data. This policy applies to all users of the dak999 Platform at dak999.net, including players based in Karachi, Lahore, Faisalabad, Islamabad, and across Pakistan.
Six core principles that govern how dak999 handles your personal information
All data exchanged between your device and the dak999 Platform is protected using 256-bit SSL encryption. Your login credentials, payment details, and personal information are never transmitted in plaintext.
dak999 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information is used only to operate and improve the dak999 Platform and to meet legal obligations.
dak999 collects only the personal data that is reasonably necessary to provide the Platform's services, verify identity, process payments, and comply with regulatory requirements. We do not collect data for its own sake.
You have the right to access, correct, or request deletion of your personal data held by dak999. Requests are processed through dak999 customer support and actioned within the timeframes set out in this Privacy Policy.
Personal data held by dak999 is stored on secure servers with restricted access controls. Storage systems are maintained to industry-standard security protocols and reviewed regularly for vulnerabilities.
This Privacy Policy is written in plain, accessible English so that all dak999 users — regardless of technical background — can understand exactly how their personal information is being used at every stage.
This Privacy Policy is published by dak999 ("the Company", "we", "us", "our"), the operator of the dak999 online gaming platform accessible at dak999.net. dak999 operates as a licensed online gaming platform and acts as the data controller in respect of the personal data it processes in connection with the operation of the Platform.
dak999 is committed to protecting the privacy and personal data of all users of the Platform, including registered players, visitors who browse without registering, and anyone who contacts dak999 through its support channels. This Policy applies to all such individuals regardless of the device or connection method used to access the Platform.
Scope: This Privacy Policy covers all personal data processing activities connected to the dak999 Platform at dak999.net. It does not cover third-party websites or services that may be linked to or from the Platform. Users are encouraged to review the privacy policies of any third-party services they interact with.
dak999 collects personal data that falls into several categories. The specific data collected depends on how you interact with the Platform — browsing without an account involves minimal data collection, while registered and verified players will have a more comprehensive data profile maintained for regulatory and operational purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC details, date of birth, gender | Account registration, age and identity verification |
| Contact Data | Mobile number, email address | Account communications, OTP delivery, support |
| Financial Data | JazzCash/EasyPaisa account references, HBL/UBL/Meezan account details, transaction history | Processing deposits and withdrawals in PKR, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session logs | Security monitoring, fraud prevention, performance optimisation |
| Usage Data | Games played, bets placed, session duration, pages visited | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Support chat transcripts, email exchanges, feedback submissions | Quality assurance, dispute resolution, training |
| Verification Documents | CNIC copies, proof of address, payment method screenshots | KYC compliance, withdrawal processing, regulatory requirements |
dak999 does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data. Where identity verification documents submitted by users incidentally contain such information (for example, a CNIC that includes religion), that information is not recorded, processed, or used beyond the strict identity verification purpose.
dak999 collects personal data through the following means:
Data you provide directly when creating a dak999 account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions. This is the primary source of your personal data held by dak999.
When you access the dak999 Platform, technical data is automatically collected via cookies, server logs, and similar technologies. This includes your IP address, device identifiers, browser specifications, and session activity. This data is collected primarily for security monitoring and platform performance purposes.
dak999 may receive data about you from third-party identity verification providers, payment processors (including JazzCash and EasyPaisa), fraud detection services, and, where applicable, public regulatory databases. This data is used solely to supplement information already held for verification, fraud prevention, and anti-money-laundering compliance purposes.
dak999 uses personal data for the following purposes. Each use case is supported by a corresponding legal basis, which is described in Section 5.
If you do not wish to receive marketing communications from dak999, you may opt out at any time via your account settings or by contacting dak999 customer support. Opting out of marketing will not affect your ability to use the Platform or receive transactional communications (such as deposit confirmations and withdrawal notifications).
dak999 processes personal data in reliance on the following legal bases, as applicable to the specific processing activity:
dak999 does not sell your personal data. dak999 may share your personal data with the following categories of third parties, strictly to the extent necessary for the stated purpose:
Personal and financial data is shared with payment processors including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank to facilitate your deposits and withdrawals in PKR. These providers act as independent data controllers in respect of their own processing activities and are subject to their own privacy policies.
Identity documents and personal data may be shared with third-party KYC and identity verification providers engaged by dak999 to perform verification checks in compliance with regulatory requirements. These providers process data solely on dak999's instructions.
dak999 works with licensed game studios including Ezugi, WM Live, Pragmatic Play, and others. Minimal technical data (such as session tokens and bet records) is shared with these providers to facilitate game delivery. These providers do not receive your full identity or financial data.
dak999 may disclose personal data to licensing authorities, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory obligation. Such disclosures will be made only to the extent legally required.
In the event of a merger, acquisition, or sale of substantially all of dak999's assets, personal data held by dak999 may be transferred to the acquiring entity, subject to equivalent data protection commitments. Users will be notified of any such transfer to the extent required by applicable law.
Important: dak999 will never share your personal data with third parties for their own independent marketing or advertising purposes without your explicit prior consent.
The dak999 Platform uses cookies and similar tracking technologies to deliver core Platform functionality, remember your preferences, and analyse usage patterns. Cookies are small data files stored on your device when you visit the Platform.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into your dak999 account and using the Platform's core features. dak999's analytics and functional cookies can be disabled without affecting core Platform access.
dak999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
As a user of the dak999 Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact dak999 support via live chat or at [email protected].
Request a copy of the personal data dak999 holds about you. We will respond within 30 days of a verified request.
Request correction of inaccurate or incomplete personal data held in your dak999 account at any time.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that dak999 restrict processing of your data in specific circumstances, such as while an accuracy dispute is being resolved.
Receive a structured copy of personal data you have provided to dak999 in a machine-readable format where technically feasible.
Object to processing of your data based on legitimate interests, including the right to opt out of direct marketing communications at any time.
dak999 will respond to data rights requests within 30 calendar days of receipt of a verified request. Where a request is complex or involves a high volume of data, this period may be extended by a further 60 days with notice provided to the requesting party. dak999 will not charge a fee for processing data rights requests except in cases of manifestly unfounded or excessive repetition.
dak999 implements appropriate technical and organisational security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
In the event of a personal data breach that is likely to result in risk to affected individuals, dak999 will notify affected users and relevant regulatory authorities as required by applicable law. Notification will be provided without undue delay and will include details of the nature of the breach and the steps being taken to address it.
User Responsibility: While dak999 takes robust measures to secure the Platform, you are responsible for maintaining the confidentiality of your own dak999 Login credentials. Use a strong, unique password and enable two-factor authentication to maximise your account security.
The dak999 Platform is strictly for users who are 21 years of age or older. dak999 does not knowingly collect personal data from any person under the age of 21. If dak999 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account closed immediately.
Parents and guardians who believe a minor may have registered on the dak999 Platform are encouraged to contact dak999 support immediately at [email protected]. dak999 takes child protection seriously and will prioritise the review and closure of any account suspected to be held by a minor.
dak999 recommends that parents and guardians in Pakistan use device-level parental controls and internet filtering tools to prevent underage access to online gaming websites, including the dak999 Platform.
dak999 may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, or the way the Platform operates. Material updates will be communicated to registered users via the mobile number or email address on their dak999 account, with a minimum of seven days' advance notice before the revised policy takes effect where reasonably practicable.
The "Last Updated" date at the top of this page will be revised with each update. Continued use of the dak999 Platform following the effective date of any updated Privacy Policy constitutes acceptance of the revised policy. If you do not agree to an updated policy, you should close your account before the effective date.
Previous versions of this Privacy Policy are available upon request from dak999 customer support.
If you have any questions, concerns, or complaints about this Privacy Policy or the way dak999 handles your personal data, please contact our customer support team. We aim to address all privacy-related queries promptly and transparently.
dak999 Privacy Enquiries
Email: [email protected]
Subject Line: Privacy Policy Enquiry
Support Hours: 24 hours a day, 7 days a week
Response Target: Data rights requests actioned within 30 calendar days
For account-specific data requests (access, correction, deletion), please include your registered mobile number and full name in your communication to help dak999 verify your identity before processing the request.
If you are dissatisfied with dak999's response to a privacy complaint, you may also raise the matter with the regulatory authority responsible for overseeing dak999's gaming licence, whose details are available on request from customer support. For responsible gaming matters, please visit the Responsible Gaming page.
Our support team is available 24/7 to help with data requests, account queries, and privacy concerns. You can also review our full Terms & Conditions for complete platform rules.
Access Your Account Terms & Conditions